Terms and Conditions

Choose Whites of St Ives for your summer getaway and weekend breaks.

THE   HIRING   CONTRACT   IS   TO   BE   BETWEEN   THE   HIRER AND   THE   PROPERTY   OWNER.      (In   the   case   of   White   Surf   Cottage   and   White Waves the property owner is Whites Porthmeor Limited). Please   read   these   terms   and   conditions   before   booking   your   holiday   accommodation.      If   you   have   any   questions   about   these   please   do   not hesitate to contact us. The   Occupier   as   confirmed   to   us   at   the   time   of   booking   is   the   person   responsible   for   the   obligations   and   conditions   of   hire.   The   Occupier shall   not   pass   the   booking   to   another   party   and   shall   be   in   residence   at   the   property   during   the   whole   of   the   letting   period. The   Occupier   must notify   us   of   any   changes   to   the   number   of   people   staying   at   the   property   in   writing   before   the   booking   starts.      The   number   of   persons   staying at the property must at no time exceed the maximum number given on the property details i.e. sleeps 2 or sleeps 4. Bookings   made   more   than   8   weeks   in   advance   require   a   booking   deposit   of   £100.00   with   the   outstanding   holiday   cost   becoming   payable   8 weeks   before   occupation.   Bookings   made   8   weeks   or   less   before   occupation   require   payment   in   full   at   the   time   of   reservation.      We   no   longer require you to pay a £100 damage deposit. WE reserve the right to refuse any booking. The   accommodation   is   let   for   the   specified   number   of   tenants   only.      We   regret   we   cannot   accept   bookings   from   groups   where   all   are   under 21 years of age. All   properties   are   let   on   the   basis   that   the   accommodation   is   for   holiday   use   only   and   that   no   rights   to   remain   in   the   accommodation   exist   for the tenant or any person accompanying him/her on holiday. In   the   event   of   our   property   being   no   longer   available,   we   will   endeavour   to   offer   you   a   suitable   alternative   or   a   full   refund.   The   tenant   shall have no further claim against us. We   reserve   the   right   to   amend   prices   and   or   descriptions   quoted   in   the   website   due   to   errors   and/or   omissions.   Whilst   every   effort   has   been made   to   describe   as   fully   as   possible   the   property   in   question,   we   cannot   be   held   responsible   for   any   disappointment   caused   where   a customer   has   differing   expectations   to   those   detailed   in   the   description. All   details   on   the   website   are   given   in   good   faith   and   are   believed   to be correct, but their accuracy is not guaranteed. No animals or pets are permitted in the properties. We   cannot   accept   responsibility   for   work   taking   place   outside   the   boundary   of   the   property   nor   for   any   noise   or   nuisance   arising   from   works over   which   we   have   no   control.   We   cannot   accept   liability   for   events   that   occur   outside   our   control,   such   as   normal   breakdown   of   domestic appliances;   plumbing,   wiring   and   damage   resulting   from   exceptional   weather   conditions.   Once   advised   of   a   problem,   we   will   take   immediate action to affect a speedy solution, minimising inconvenience caused. No Smoking, inside the properties. Tenants   must   observe   any   general   rules   and   regulations   applying   to   the   property.   Tenants   must   do   nothing   to   make   void   any   policy   of insurance, must not cause a nuisance to neighbours and must allow us reasonable access. Premises must be vacated by 10am on the day of departure and occupied after 3pm to allow adequate time for cleaning the premises. Cleaning   and   damage   -   The   Occupier   must   agree   to   take   good   care   of   the   property   and   its   contents   and   on   departure   leave   it   in   a   clean   and tidy   condition.      Any   faults   or   breakages   must   be   reported   as   soon   as   possible   to   the   management.      We   will   repair   damage   and   replace breakages   as   soon   as   is   practical.      Whilst   we   have   now   stopped   taking   a   damage   deposit,   please   note   that   we   will   seek   to   recover   from   you the   cost   of   any   breakages   or   damage.      Please   be   aware   that   if   any   additional   cleaning   is   required   because   of   the   poor   state   the   property   has been left in we will look to you to repay this cost to us. We   shall   not   be   liable   to   the   Occupier   or   members   of   his   party   for   any   accident,   loss,   damage,   injury,   expenses,   or   inconvenience   that   may be incurred in connection with the rental howsoever suffered or incurred by the Occupier. We recommend that you insure for such loss. Circumstances   beyond   our   control   -   The   Owner   shall   not   be   liable   for   any   change   or   cancellation   which   is   a   result   of   unusual   and unforeseeable circumstances beyond its control; for example, fire, flood, exceptional weather conditions and epidemics. Nothing   in   these   Terms   and   Conditions   purports   to   limit   or   exclude   liability   for   personal   injury   or   death   because   of   the   negligence   of   the Owner and sub-contractors. Your statutory rights are not affected. Complaints   -   We   hope   your   holiday   runs   smoothly   but   if   you   do   have   a   complaint   it   is   essential   that   you   report   it   immediately   so   that   we   can do   our   best   to   resolve   it.   We   cannot   accept   claims   for   compensation   lodged   after   departure   as   it   is   no   longer   possible   to   investigate   the problem   and   take   remedial   action.   We   shall   not   be   held   liable   for   any   sudden   invasion   of   pests   or   breakdown   of   appliances   although   any breakdowns will be fixed as soon as reasonably possible. Under no circumstances will our liability exceed the rental paid for the property. Personal property left by the tenants can be forwarded.  There will be a charge for the return of items. Breach of any of these conditions shall entitle us to resume possession forthwith. CANCELLATION In   the   event   of   the   need   to   cancel   your   holiday   for   any   reason   please   note   that   you   are   liable   for   the   total   hire   charge   if   the   holiday   is cancelled   within   8   weeks   of   the   date   of   arrival.      Please   ensure   that   you   inform   us   immediately   the   need   to   cancel   arises.     This   should   be   done in   writing   preferably   by   email   to   info@whitesofstives.co.uk         We   will   do   our   very   best   to   re-let   your   dates   at   the   full   cost   or   at   a   reduced   rate   if applicable.      If   the   property   is   re-let,   we   will   refund   all   monies   paid   less   a   £40   administration   fee   only   when   the   deposit   or   if   applicable   the   full holiday cost for the new booking has been received.  We strongly recommend that you take out holiday insurance.