Quality Self Catering Holidays In Cornwall
© 2016 White Of St.Ives.
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®
Choose Whites of St Ives for your summer
getaway and weekend breaks.
Terms and Conditions
THE HIRING CONTRACT IS TO BE
BETWEEN THE HIRER AND THE
PROPERTY OWNER. (In the case of White
Surf Cottage and White Waves the property
owner is Whites Porthmeor Limited).
Please read these terms and conditions
before booking your holiday accommodation.
If you have any questions about these please
do not hesitate to contact us.
The Occupier as confirmed to us at the time
of booking is the person responsible for the
obligations and conditions of hire. The
Occupier shall not pass the booking to
another party and shall be in residence at the
property during the whole of the letting
period. The Occupier must notify us of any
changes to the number of people staying at
the property in writing before the booking
starts. The number of persons staying at the
property must at no time exceed the
maximum number given on the property
details i.e. sleeps 2 or sleeps 4.
Bookings made more than 8 weeks in
advance require a booking deposit of
£100.00 with the outstanding holiday cost
becoming payable 8 weeks before
occupation. Bookings made 8 weeks or less
before occupation require payment in full at
the time of reservation. We no longer require
you to pay a £100 damage deposit.
WE reserve the right to refuse any booking.
The accommodation is let for the specified
number of tenants only. We regret we cannot
accept bookings from groups where all are
under 21 years of age.
All properties are let on the basis that the
accommodation is for holiday use only and
that no rights to remain in the
accommodation exist for the tenant or any
person accompanying him/her on holiday.
In the event of our property being no longer
available, we will endeavour to offer you a
suitable alternative or a full refund. The
tenant shall have no further claim against us.
We reserve the right to amend prices and or
descriptions quoted in the website due to
errors and/or omissions. Whilst every effort
has been made to describe as fully as
possible the property in question, we cannot
be held responsible for any disappointment
caused where a customer has differing
expectations to those detailed in the
description. All details on the website are
given in good faith and are believed to be
correct, but their accuracy is not guaranteed.
No animals or pets are permitted in the
properties.
We cannot accept responsibility for work
taking place outside the boundary of the
property nor for any noise or nuisance arising
from works over which we have no control.
We cannot accept liability for events that
occur outside our control, such as normal
breakdown of domestic appliances; plumbing,
wiring and damage resulting from exceptional
weather conditions. Once advised of a
problem, we will take immediate action to
affect a speedy solution, minimising
inconvenience caused.
No Smoking, inside the properties.
Tenants must observe any general rules and
regulations applying to the property. Tenants
must do nothing to make void any policy of
insurance, must not cause a nuisance to
neighbours and must allow us reasonable
access.
Premises must be vacated by 10am on the
day of departure and occupied after 3pm to
allow adequate time for cleaning the
premises.
Cleaning and damage - The Occupier must
agree to take good care of the property and
its contents and on departure leave it in a
clean and tidy condition. Any faults or
breakages must be reported as soon as
possible to the management. We will repair
damage and replace breakages as soon as is
practical. Whilst we have now stopped taking
a damage deposit, please note that we will
seek to recover from you the cost of any
breakages or damage. Please be aware that
if any additional cleaning is required because
of the poor state the property has been left in
we will look to you to repay this cost to us.
We shall not be liable to the Occupier or
members of his party for any accident, loss,
damage, injury, expenses, or inconvenience
that may be incurred in connection with the
rental howsoever suffered or incurred by the
Occupier. We recommend that you insure for
such loss.
Circumstances beyond our control - The
Owner shall not be liable for any change or
cancellation which is a result of unusual and
unforeseeable circumstances beyond its
control; for example, fire, flood, exceptional
weather conditions and epidemics.
Nothing in these Terms and Conditions
purports to limit or exclude liability for
personal injury or death because of the
negligence of the Owner and sub-contractors.
Your statutory rights are not affected.
Complaints - We hope your holiday runs
smoothly but if you do have a complaint it is
essential that you report it immediately so
that we can do our best to resolve it. We
cannot accept claims for compensation
lodged after departure as it is no longer
possible to investigate the problem and take
remedial action. We shall not be held liable
for any sudden invasion of pests or
breakdown of appliances although any
breakdowns will be fixed as soon as
reasonably possible. Under no circumstances
will our liability exceed the rental paid for the
property.
Personal property left by the tenants can be
forwarded. There will be a charge for the
return of items.
Breach of any of these conditions shall entitle
us to resume possession forthwith.
CANCELLATION
In the event of the need to cancel your
holiday for any reason please note that you
are liable for the total hire charge if the
holiday is cancelled within 8 weeks of the
date of arrival. Please ensure that you inform
us immediately the need to cancel arises.
This should be done in writing preferably by
email to info@whitesofstives.co.uk We will
do our very best to re-let your dates at the full
cost or at a reduced rate if applicable. If the
property is re-let, we will refund all monies
paid less a £40 administration fee only when
the deposit or if applicable the full holiday
cost for the new booking has been received.
We strongly recommend that you take out
holiday insurance.