Terms and Conditions

Choose Whites of St Ives for your summer getaway and weekend breaks.

THE HIRING CONTRACT IS TO BE BETWEEN THE HIRER AND THE PROPERTY OWNER. (In the case of White Surf Cottage and White Waves the property owner is Whites Porthmeor Limited). Please read these terms and conditions before booking your holiday accommodation. If you have any questions about these please do not hesitate to contact us. The Occupier as confirmed to us at the time of booking is the person responsible for the obligations and conditions of hire. The Occupier shall not pass the booking to another party and shall be in residence at the property during the whole of the letting period. The Occupier must notify us of any changes to the number of people staying at the property in writing before the booking starts. The   number   of   persons   staying at the property must at no time exceed the maximum number given on the property details i.e. sleeps 2 or sleeps 4. Bookings made more than 8 weeks in advance require a booking deposit of £100.00 with the outstanding holiday cost becoming payable 8 weeks before occupation. Bookings made 8 weeks or less before occupation require payment in full at the time of reservation. We no longer require you to pay a £100 damage deposit. WE reserve the right to refuse any booking. The accommodation is let for the specified number of tenants only. We regret we cannot accept bookings from groups where all are under 21 years of age. All properties are let on the basis that the accommodation is for holiday use only and that no rights to remain in the accommodation exist for the tenant or any person accompanying him/her on holiday. In the event of our property being no longer available, we will endeavour to offer you a suitable alternative or a full refund. The tenant shall have no further claim against us. We reserve the right to amend prices and or descriptions quoted in the website due to errors and/or omissions. Whilst every effort has been made to describe as fully as possible the property in question, we cannot be held responsible for any disappointment caused where a customer has differing expectations to those detailed in the description. All details on the website are given in good faith and are believed to be correct, but their accuracy is not guaranteed. No animals or pets are permitted in the properties. We cannot accept responsibility for work taking place outside the boundary of the property nor for any noise or nuisance arising from works over which we have no control. We cannot accept liability for events that occur outside our control, such as normal breakdown of domestic appliances; plumbing, wiring and damage resulting from exceptional weather conditions. Once advised of a problem, we will take immediate action to affect a speedy solution, minimising inconvenience caused. No Smoking, inside the properties. Tenants must observe any general rules and regulations applying to the property. Tenants must do nothing to make void any policy of insurance, must not cause a nuisance to neighbours and must allow us reasonable access. Premises must be vacated by 10am on the day of departure and occupied after 3pm to allow adequate time for cleaning the premises. Cleaning and damage - The Occupier must agree to take good care of the property and its contents and on departure leave it in a clean and tidy condition. Any faults or breakages must be reported as soon as possible to the management. We will repair damage and replace breakages as soon as is practical. Whilst we have now stopped taking a damage deposit, please note that we will seek to recover from you the cost of any breakages or damage. Please be aware that if any additional cleaning is required because of the poor state the property has been left in we will look to you to repay this cost to us. We shall not be liable to the Occupier or members of his party for any accident, loss, damage, injury, expenses, or inconvenience that may be incurred in connection with the rental howsoever suffered or incurred by the Occupier. We recommend that you insure for such loss. Circumstances beyond our control - The Owner shall not be liable for any change or cancellation which is a result of unusual and unforeseeable circumstances beyond its control; for example, fire, flood, exceptional weather conditions and epidemics. Nothing in these Terms and Conditions purports to limit or exclude liability for personal injury or death because of the negligence of the Owner and sub-contractors. Your statutory rights are not affected. Complaints - We hope your holiday runs smoothly but if you do have a complaint it is essential that you report it immediately so that we can do our best to resolve it. We cannot accept claims for compensation lodged after departure as it is no longer possible to investigate the problem and take remedial action. We shall not be held liable for any sudden invasion of pests or breakdown of appliances although any breakdowns will be fixed as soon as reasonably possible. Under no circumstances will our liability exceed the rental paid for the property. Personal property left by the tenants can be forwarded. There will be a charge for the return of items. Breach of any of these conditions shall entitle us to resume possession forthwith. CANCELLATION In the event of the need to cancel your holiday for any reason please note that you are liable for the total hire charge if the holiday is cancelled within 8 weeks of the date of arrival. Please ensure that you inform us immediately the need to cancel arises. This should be done in writing preferably by email to info@whitesofstives.co.uk We will do our very best to re-let your dates at the full cost or at a reduced rate if applicable. If the property is re-let, we will refund all monies paid less a £40 administration fee only when the deposit or if applicable the full holiday cost for the new booking has been received. We strongly recommend that you take out holiday insurance.